Beach House Suites by the Don CeSar

Unfortunately due to a tropical storm we had to adjust the dates of our stay. The manager was very accommodating to the adjustment. While we did not spend too much time at the suites location, utilizing the main hotel for the majority of the time, we had a very pleasant experience with the staff at both locations. The main hotel has a very nice fitness center and pool area. Didn't spend too much time on the beach due to very choppy water but many people did and they seemed to have an ample supply of chairs and umbrellas at both locations. (However, if you go in prime season you may want to plan on setting up early as I could see this being a different situation.) Appreciated the daily housekeeping service and washer/dryer in the units. Close to restaurants and they do offer a shuttle service.

Great location and a beautiful pool. Some staff is very friendly and accommodating. It seems that Mr. McCay understands excellent customer service much better than the others at the front desk. Very grateful for his willingness to accommodate our need for a small item that we needed in our unit. Cleaning lady, I believe called, Donnisha, was very friendly and did a great job.

Excellent customer service that began before we checked in and throughout our trip. The front desk staff contacted me to make sure they understood my request that the two rooms I booked be near each other. At check-in, we were cordially greeted and the process was seamless. The staff at the pool bar were friendly and full of information about the local area. The shuttle service (which was a surprise to us) was so convenient and made traveling around an area that had limited parking stress-free. The shuttle drivers were cheerful, fun, informative and so accommodating. The staff at the beach was excellent and so helpful. This resort offered the best customer service I have ever experienced. The rooms were spacious and clean. The bedding was luxurious and comfortable. The bathroom was new and immaculate. The ample towels were soft and fluffy. The room was equipped with a Keurig coffee maker and fully stocked with coffee supplies and bottled water. Our room had a large balcony with incredible views of the ocean. Most rooms appeared to be oceanfront.

The early checkin by a very efficient and welcoming gentleman was appreciated . The one bedroom apartment was cozy and comfortable for our 1 night stay. The beach was wide and great for a stroll. Pool very well maintained. All staff were courteous and capable. The free shuttle to Don Cesar was a plus to arrive in time for our dinner reservation.

I loved everything about it. Fabian and Alex are both fantastic beach managers. Chris and Andrea perfect bartenders. Maria from housekeeping the absolute best. The rooms are beautiful, clean and the view spectacular!! Can’t wait to come back!!